🚚 Order Processing Time

All orders are processed within 1–3 business days after being placed.

• Orders are considered dispatched once they are handed over to our shipping carrier and are in transit.
• During peak seasons or holidays, processing times may extend up to 7 business days.

🌍 Estimated Shipping Times

We currently ship worldwide with the following estimated delivery times:

• 🇺🇸 United States: 7–10 business days
• 🌎 International: 10–15 business days

Please note: Delivery times are estimates and may vary depending on your location and external factors.

⚠️ Shipping Delays

While we always aim for fast delivery, delays can occasionally happen due to factors outside our control, such as:

• High shipping volume during holidays
• Weather disruptions
• Customs clearance for international orders
• Carrier-related delays

If any delay occurs, we will do our best to keep you informed and support you throughout the process.

✏️ Order Changes & Address Accuracy

Please ensure your shipping details are accurate and complete at checkout.

• Incorrect or incomplete addresses may result in delays or cancellation.
• If our system detects an issue, we will contact you within 3 business days.
• If no response is received, your order may be canceled.

Need to make a change? Email us within 24 hours of placing your order:
info@neuroviaa.com

We’ll do our best to help, but changes cannot be guaranteed after this window.

⏳ Delayed Delivery

We understand how important timely delivery is.

However, delays may occur due to:

• Carrier disruptions
• Payment verification
• Product availability
• Address confirmation issues

If your order is affected, we will notify you as soon as possible and assist in resolving the issue.

Neurovia is not liable for delays caused by external factors beyond our control.

📦 Lost or Stolen Packages

Once your package has been handed to the carrier, it is no longer under our direct control.

If your package is lost or stolen:

1. Contact us at info@neuroviaa.com
2. File a claim directly with the shipping carrier
3. We will assist you in tracking and following up

Depending on the situation, we may offer a replacement.

Please note: Lost or stolen packages are not covered under our standard refund policy.

🔄 Shipping Policy Updates

Neurovia reserves the right to update this Shipping Policy at any time.

By purchasing from our store, you agree to the terms outlined in the most current version of this policy.

We recommend reviewing this page periodically for updates.

💬 Need Help?

If you have any questions about your order or shipping, feel free to reach out:

info@neuroviaa.com