Privacy policy

🔒 Privacy Policy

Last updated: August 25, 2025

This Privacy Policy describes how Neurovia ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.

By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email, phone number, shipping & billing address
  • Payment Information: payment method, transaction details (processed securely via third-party providers)
  • Account Information: login credentials and preferences
  • Order Information: products viewed, purchased, or returned
  • Communication: messages sent to our support team
  • Device & Usage Data: IP address, browser type, behavior on site

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send updates related to your order
  • Provide marketing and promotional content (you can opt out anytime)
  • Prevent fraud and ensure security

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors
  • Shipping & fulfillment partners
  • Marketing and analytics providers
  • Shopify (our eCommerce platform)

These partners only use your data as necessary to perform their services.

4. Shopify & Third-Party Services

Our store is powered by Shopify, which may process your data to help us operate and improve our store.

We may also use third-party tools for analytics, advertising, and customer experience improvements.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve site performance
  • Remember your preferences
  • Provide personalized ads

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Request data portability

To exercise your rights, contact us at:
info@neuroviaa.com

7. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

9. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

10. International Data Transfers

Your information may be processed in countries outside your own. We ensure appropriate safeguards are in place where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Us

If you have any questions or requests regarding your data, please contact us:

Neurovia
📧 info@neuroviaa.com
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