Refund policy
↩️ Return & Refund Policy
At Neurovia, we want you to feel confident when shopping with us. If something isn’t right, we’re here to help.
📅 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by the receipt or proof of purchase
📩 How to Start a Return
To request a return, please contact us at info@neuroviaa.com.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we’ll provide return instructions. Please do not send items back without contacting us first, as they will not be accepted.
📦 Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is:
- Damaged
- Defective
- Incorrect
We’ll review the issue and work to make it right as quickly as possible.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care goods
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, please contact us before starting a return.
🔄 Exchanges
The fastest way to receive a different item is to return the original item first. Once your return is accepted, you can place a new order for the replacement item.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must still be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
💳 Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at info@neuroviaa.com.